--- title: Troubleshooting - Fix Common Kenly Issues description: Solutions to common problems with forms, portal access, email delivery, and integrations in Kenly. keywords: troubleshooting, common issues, error fixes, portal access, email problems ---
Troubleshooting
Quick solutions to common issues with forms, portals, emails, and integrations. ---📚 In This Section
🟢 Common Issues
- Form Issues — Forms not loading, submission errors, field problems
- Portal Access — Login issues, magic links, permissions
- Email Delivery — Emails not sending or arriving
- Integration Issues — API errors, webhooks, third-party connections ---
- Clear browser cache
- Try incognito/private mode
- Check if form is published
- Verify client has access Full guide → ---
- Check spam folder for magic link
- Resend portal invitation
- Verify email address is correct
- Check client status (not deleted) Full guide → ---
- Verify organization email settings
- Check email queue status
- Review spam/blocked lists
- Verify recipient email address Full guide → ---
- Check file size (max 50MB)
- Verify file type is allowed
- Check storage limit
- Try different browser Full guide → ---
- Use the search bar (top of page)
- Browse relevant sections
- Follow step-by-step guides
- Email: support@kenly.com
- Live chat: Bottom right of app
- Response time: 24 hours (Pro), 48 hours (Free)
- Share solutions
- Get peer help
- Request features ---
- What you were trying to do
- What happened instead
- Error messages (screenshot)
- Browser and version
- Date and time of issue Example good bug report:
🟡 Technical Issues
Quick Fixes
Forms Not Loading
Client Can't Access Portal
Emails Not Sending
File Upload Failing
Getting Help
1. Check Documentation
Search our docs for solutions:2. Check Status Page
Visit status.kenly.com to see if there are known issues.3. Contact Support
If you're still stuck:4. Community Forum
Join other Kenly users:Common Error Messages
"Form not found"
Cause: Form was deleted or you don't have permission Fix: Verify form exists and you have access"Submission failed"
Cause: Required fields missing or network error Fix: Check required fields are filled, retry submission"Access denied"
Cause: Invalid permissions or expired session Fix: Log out and log back in, verify role"Upload failed"
Cause: File too large or unsupported type Fix: Reduce file size or change format ---Reporting Bugs
When reporting issues, include:
What: Tried to submit intake form for client "Acme Corp"
Expected: Form submits successfully
Actual: Got error "Submission failed"
Error: [screenshot]
Browser: Chrome 120 on macOS
Time: Dec 15, 2024 at 3:45 PM EST